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Technical Services

Preventive Maintenance

Preventive Maintenance programs are the simplest way to control costs with planned maintenance services. With each yearly service, our Field Service Engineers will ensure that your products maintain peak performance through our extensive testing process and replacement of worn consumables.

Options and Services: (For each year purchased)

I. On-Site (For simulation products only) Includes:

  • 1 Service per year (on-site visit by Field Service Engineer)
  • Full refurbishment or replacement of all consumables, some bladders and pad sets
  • Includes head skin and airway (With some exceptions based on age/version of certain manikins/simulators. Contact Laerdal Service Department for more details)
  • Refurbishment of skin and/or veins on I.V. arm
  • Internal inspection of Compressor and Linkbox
  • Upgrades of Laerdal product software to latest version applicable to platform
  • Manikin/link box software updates
  • Product cleaning
  • Final test and inspection of manikin
  • Documentation of findings and recommendations (if applicable)

II. Return to Bench. Includes:

  • 1 Service per year (product returned to Laerdal)
  • Full refurbishment or replacement of all consumables and pad sets
  • Refurbishment of skin and/or veins on I.V. arm
  • Product cleaning
  • Final test and inspection of manikin
  • Documentation of findings and recommendations (if applicable)

Services not covered by this agreement

Under the Laerdal Preventive Maintenance program, coverage does not include repair or replacement of items due to product failure or damage resulting from external causes, failure to non-Laerdal equipment, or failure resulting from operation other than as defined in the Directions for Use.

Preventive Maintenance may also be purchased as part of a ValuePlus Platinum or Gold Package available as 2, 3, or 5-year options.

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